Processing Time
1. Design (1-3 Days):
After you place your order, our talented designers will begin crafting your custom items.Β
2. Production (2-7 Days):
Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take longer.
3. Shipping (7-20 Days or Faster):
Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.
Please note that during peak seasons or adverse weather conditions, some shipments may experience slight delays. We do not provide design drafts for confirmation. Thank you for your understanding.
The Standard of Shipping
Standard Shipping:
Order Price < $59, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $59, Free shipping, shipping time: 7-20 business days
Expedited Shipping:Β
$16.99 for each order, shipping time: 5-15 business days
Shipping Regions
United States, Australia, Canada, France, Germany, Italy, Spain, New Zealand, Sweden, Switzerland, United Kingdom, Ireland, Denmark, Mexico, Poland, Portugal
Order Track
Step 1: Shipment Notification
- Timeline: Tracking email sent withinΒ 24hrsΒ of dispatch
- Check Spam: SearchΒ from:support@tailrgifts.comΒ +Β subject:"Shipped"
Step 2: Support Assistance
EmailΒ support@tailrgifts.comΒ with Order number and we will response withinΒ 24-48 hours(excluding weekends and public holidays)
Shipping Guarantee Available with TailrGifts
- 0-risk on Order (60 Days Order Protection)
- Instant resolution (Instantly resolve shipment issues and easy refund)
- Shipping Guarantee(1-click Protect Against Loss, Damage, Delay)
For comprehensive delivery times and further details, please refer to ourΒ Shipping Policy.
Return Policy
We're committed to resolving product or service concerns fairly. If your purchase doesn't meet expectations:
βοΈ ContactΒ support@tailrgifts.comΒ within 14 days
β³ Response time: 24-48 hours(excluding weekends and public holidays)
Return & Refund
Each personalized item begins production withinΒ 15 minutesΒ of your order confirmation. Because these products are uniquely crafted to your specifications, we cannot accept returns, exchanges, or offer refunds. The moment you finalize design details (names, colors, sizes), they enter our production system and become non-adjustable.
If you receive items with manufacturing defects, incorrect designs, or shipping damage caused by us, weβll send aΒ free replacementΒ at no cost. Simply emailΒ support@tailrgifts.comΒ within 14 days with:
- Your order number
- Clear photos/videos showing the issue
- For sizing errors: Images with a measuring tape against the garment
Cancellation
For Standard (Non-Customized) Orders:
- Cancel within 60 minutes via [Your Order Number] or email
- Full refund in 5 business days
For Personalized Orders:
- Production startsΒ 15 minutesΒ after payment
- Cancellation unavailableΒ once production begins
Replacement Process:
To request a replacement:
EmailΒ support@tailrgifts.comΒ within 14 days of delivery with:
- Order numberΒ and contact email
- Clear photo/videoΒ showing the defect
- For printing errors: Close-up photos of the flawed area
- For sizing issues: Images with a measuring tape placed against the garment
We'll ship a free replacement once our team verifies the issue was caused during production or shipping. Please note:
- Replacement is our primary solution for verified errors
- Refunds are unavailable since customized items cannot be resold
Important Considerations
What we can't cover:
-
Customer-provided errorsΒ (incorrect addresses, design typos, or color choices)
βΒ Always double-check information before checkout - Minor variationsΒ (up to 20% color difference due to screen displays or photography lighting)
Special solution for your mistakes:
If you received wrong items due to errors in your customization input, we offer remakes atΒ 50% of the original priceΒ - keep the initial item and we'll recreate your order.
Our Commitment
We value your trust and strive to resolve issues fairly. For personalized assistance:
π§ ContactΒ support@tailrgifts.com
β³ Response time: 24-48 hours(excluding weekends and public holidays).
At TailrGifts, Your Happiness Is Our Top Priority
We are committed to providing only the highest quality products, but if your order arrives defective or damaged, we promise to make it right.
Our Guarantee:
If you don't have a positive experience for ANY reason, contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling
We have 24/7 Ticket and Email Support. Please contact us via e-mail or our contact form if you need assistance we're here for you.
Our service mailbox:Β support@tailrgifts.com
Thank You for stopping by, if you have any question contact us with email. Contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling.
π International Shipping β Β
You may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! π
Β
π 100% Risk-Free Purchase π₯Β
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at contact support@tailrgifts.com, and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.