Mummy's Universe - Personalised Customised Starry Moon Phase Mirror Lightboxes

Processing Time

1. Design (1-3 Days):
After you place your order, our talented designers will begin crafting your custom items. 

2. Production (2-7 Days):
Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take longer.

3. Shipping (7-20 Days or Faster):
Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.

Please note that during peak seasons or adverse weather conditions, some shipments may experience slight delays. We do not provide design drafts for confirmation. Thank you for your understanding.

The Standard of Shipping

Standard Shipping:

Order Price < $59, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $59, Free shipping, shipping time: 7-20 business days

Expedited Shipping: 

$16.99 for each order, shipping time: 5-15 business days

Shipping Regions

United States, Australia, Canada, France, Germany, Italy, Spain, New Zealand, Sweden, Switzerland, United Kingdom, Ireland, Denmark, Mexico, Poland, Portugal

Order Track

Step 1: Shipment Notification

• Timeline: Tracking email sent within 24hrs of dispatch
• Check Spam: Search from:support@tailrgifts.com + subject:"Shipped"

Step 2: Support Assistance

Email support@tailrgifts.com with Order number and we will response within 24-48 hours(excluding weekends and public holidays)

Shipping Guarantee Available with TailrGifts

• 0-risk on Order (60 Days Order Protection)
• Instant resolution (Instantly resolve shipment issues and easy refund)
• Shipping Guarantee(1-click Protect Against Loss, Damage, Delay)

For comprehensive delivery times and further details, please refer to our Shipping Policy.

Return Policy

We're committed to resolving product or service concerns fairly. If your purchase doesn't meet expectations:
✉️ Contact support@tailrgifts.com within 14 days
⏳ Response time: 24-48 hours(excluding weekends and public holidays)

Return & Refund

Each personalized item begins production within 15 minutes of your order confirmation. Because these products are uniquely crafted to your specifications, we cannot accept returns, exchanges, or offer refunds. The moment you finalize design details (names, colors, sizes), they enter our production system and become non-adjustable.

If you receive items with manufacturing defects, incorrect designs, or shipping damage caused by us, we’ll send a free replacement at no cost. Simply email support@tailrgifts.com within 14 days with:

• Your order number
• Clear photos/videos showing the issue
• For sizing errors: Images with a measuring tape against the garment

Cancellation

For Standard (Non-Customized) Orders:

• Cancel within 60 minutes via [Your Order Number] or email
• Full refund in 5 business days

For Personalized Orders:

• Production starts 15 minutes after payment
• Cancellation unavailable once production begins

Replacement Process:

To request a replacement:
Email support@tailrgifts.com within 14 days of delivery with:

• Order number and contact email
• Clear photo/video showing the defect
• For printing errors: Close-up photos of the flawed area
• For sizing issues: Images with a measuring tape placed against the garment

We'll ship a free replacement once our team verifies the issue was caused during production or shipping. Please note:

• Replacement is our primary solution for verified errors
• Refunds are unavailable since customized items cannot be resold

Important Considerations

What we can't cover:

• Customer-provided errors (incorrect addresses, design typos, or color choices)
  → Always double-check information before checkout
• Minor variations (up to 20% color difference due to screen displays or photography lighting)

Special solution for your mistakes:

If you received wrong items due to errors in your customization input, we offer remakes at 50% of the original price - keep the initial item and we'll recreate your order.

Our Commitment

We value your trust and strive to resolve issues fairly. For personalized assistance:
📧 Contact support@tailrgifts.com
⏳ Response time: 24-48 hours(excluding weekends and public holidays).

At TailrGifts, Your Happiness Is Our Top Priority

We are committed to providing only the highest quality products, but if your order arrives defective or damaged, we promise to make it right.

Thank You for stopping by, if you have any question contact us with email. Contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling.

🌎 International Shipping ✈  
You may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! 😉
 
🔒 100% Risk-Free Purchase 🔥 
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at contact support@tailrgifts.com, and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.